How to be a Phonebank Superstar

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LOGGING INTO THE VIRTUAL PHONE BANK SYSTEM:

1)      Go to www.americavotesvan.com. You will see the image below.

2)      Type in the user name and password provided by our volunteer coordinator and click “Login”.

 

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 Making Calls in VIRTUAL PHONE BANK

  • After logging in, you will be at the Main Menu (pictured below)
  • Click on “Virtual Phone Bank” 

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  • You will then be taken to the screen below
  • Select the appropriate “Virtual Phone Bank” and click nextphonebank3
  • You may be asked to type in your zip code. This is only used to build a list of voters who are within the registered zip code area.
  • You are now ready to start making calls.  At the top of the page (pictured below) you will see the person’s name, phone number and other relevant information.
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  • If they do not answer and there is no answering machine, click “not home” at the top of the screen and “save/next” to save the data and move to the next screen.
  • In case of voicemail, scroll to the bottom of the page and read the “voicemail script.” Then click “left message” and “save/next” to save the data and move to the next screen.
  • If the resident that answers is not the person you were trying to contact, or in the unfortunate case the person is deceased, click “wrong number” and “save/next” to save the data and move to the next screen.
  • If the person doesnt speak English, click “other language” and “save/next” to save the data and move to the next screen.  
  • If the person hangs up or asks to be taken off the list, click “refused” and “save/next” to save the data and move to the next screen.
  • Notice the “Also in Household” section on the right-hand side of the screen.  This should show every other registered voter in the house.  So if the person who you talk to is on the “Also in Household” list, you should click on their name, and fill in the appropriate response for that person
  • If someone gives you their email address, type it in under email at the bottom of the page, and be sure to click “Save New Email”

Tips:

  • When making calls, don’t feel the need to rush through the script. Take your time and maintain an enthusiastic disposition. It will show through your voice and will help keep the person engaged.
  • Speak clearly, enunciate and modulate your voice.
  • If you are hung up on, don’t get discouraged!
  • Take a break if you feel tired. People can hear it in your voice.
  • Remember: the script is just a guid. Make sure you are hitting all of the key points but put your personality into it! We want to be professional and friendly.
  • You may have some rough calls. Do not let it discourage you. If you come across any hostility, simply thank them for their time and move on to the next call.

To find phonebanks near you click here.